![]() ![]() Psychopaths lack empathy and don’t understand social norms. Narcissists are self-obsessed and dominate social interactions. Certainly such behaviour is much more likely from people with dysfunctional personality traits, especially the “dark triad” of narcissism, psychopathy and Machiavellianism. ![]() It’s tempting to simply blame bad character. According to a 2022 meta-analysis of 105 incivility studies, you’re more likely to cop it if you’re new, female, in a subordinate position, or from an ethnic minority. Most of us will experience incivility at some point at work. But incivility – being less severe and more difficult to prove – tends to fly under the radar. Organisations typically have policies against racism, sexism, harassment and other overt forms of abuse. ![]() This type of incivility doesn’t quite rise to the level where you can complain to human resources and expect a satisfying resolution. They may talk down to you, “call you out” in front of others, make jokes at your expense, gossip about you behind your back, or give you the silent treatment. Whether it’s a cafe, factory or parliament, people do and say hurtful things. Just as you begin, a colleague sighs and shares an eye roll with their buddy. You’re in a meeting, with something important to say. ![]()
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